Frequently asked questions

What is RedDine?

RedDine is a smart dining assistant that helps you discover restaurant menus, find dishes that match your dietary preferences, and coordinate group dining experiences. We use AI to analyze menus and provide personalized recommendations based on your allergies, dietary restrictions, and food preferences.

Is RedDine free to use?

Yes! RedDine is completely free for diners. You can search restaurants, view menus, set dietary preferences, and join group sessions at no cost. Restaurant owners can claim their business and access basic features for free, with premium plans available for advanced analytics and features.

Do I need to create an account?

You can browse menus and view dishes without an account. However, creating a free account lets you save your dietary preferences, get personalized recommendations, join group dining sessions, and sync your data across devices.

How do I set my dietary preferences?

After signing in, go to your Profile and tap "My Profile" to access dietary preferences. You can select your favorite cuisines, set your spice tolerance, and list any food allergies. RedDine will use this information to highlight dishes that match your needs and warn you about potential allergens.

How does RedDine get menu information?

Menus are added to RedDine in several ways: restaurant owners can upload their menus directly, our team processes publicly available menu information, and users can submit menu photos or URLs. Our AI then extracts dish names, descriptions, prices, and ingredients to create structured, searchable menus.

What do the dietary badges mean?

Dietary badges indicate dish characteristics: 🌱 Vegetarian (no meat), 🥬 Vegan (no animal products), 🌾 Gluten-Free, 🥜 Contains Nuts, 🥛 Contains Dairy, 🦐 Contains Seafood. These are AI-estimated based on ingredients and should be verified with the restaurant for accuracy.

How accurate are the ingredient lists?

Ingredient lists are AI-generated estimates based on dish names and descriptions. While we strive for accuracy, they may not reflect actual restaurant recipes. Always confirm ingredients with the restaurant staff, especially if you have severe allergies.

What does the "AI Generated" indicator mean?

The ✨ sparkle icon indicates AI-generated content. This includes dish images created by AI when restaurant photos aren't available, and ingredient lists inferred from dish descriptions. AI-generated content is clearly marked so you know what's estimated vs. provided by the restaurant.

Can I see nutritional information?

RedDine provides AI-estimated nutritional highlights for dishes, including general calorie ranges and macronutrient information. For precise nutritional data, please contact the restaurant directly as our estimates are approximations.

What is a Group Session?

A Group Session lets you coordinate dining with friends, family, or colleagues. Start a session, share the code, and everyone can browse the menu and add dishes to a shared plate. You can see what others are ordering in real-time and vote on dishes together.

How do I start a Group Session?

Open any restaurant menu, tap "Group Order" and enter a name for your group (e.g., "Family Dinner"). You'll get a unique session code to share with others. They can join by entering the code or scanning a QR code.

Can I see what others are ordering?

Yes! In a Group Session, you can see all participants and their selections in real-time. The shared plate shows everyone's dishes with quantities and totals. This makes it easy to coordinate orders and avoid duplicates.

What happens when the Group Session ends?

When the host ends the session, all participants see the final shared plate summary. Individual selections are preserved in each person's "Selections" tab. The session data is saved for reference but the real-time sync stops.

How do I claim my restaurant?

Sign in to RedDine, go to Profile > "Claim Your Outlet", and search for your restaurant. Submit a claim request with your business details. Our team will verify your ownership (usually within 2-3 business days) and grant you access to manage your listing.

What can I do after claiming my business?

Once verified, you can update your menu, add dish photos, set business hours, respond to feedback, view analytics, and manage your team. Premium plans unlock advanced features like detailed analytics, promotional tools, and priority support.

How do I update my menu?

From your Business Dashboard, go to Menu Management. You can add, edit, or remove dishes, update prices, mark items as unavailable, and organize menu sections. Changes are reflected immediately on your public menu page.

What analytics are available?

RedDine provides insights on menu views, popular dishes, dietary preference trends, peak viewing times, and customer feedback. Premium plans include detailed analytics, comparison reports, and export capabilities.

How much does it cost for restaurants?

Basic listing and menu management is free. Premium plans start at $29/month and include advanced analytics, promotional features, priority support, and more. Visit our Pricing page for detailed plan comparisons.

What is Refer & Earn?

Refer & Earn lets you introduce a restaurant to RedDine and get rewarded if they become a paying customer. You get a personal referral code and link, the restaurant gets a discount on its subscription, and you earn a reward once its payments start clearing. The Refer & Earn page walks through the whole flow.

How do I join the referral program?

Sign in, open the Refer & Earn page, and accept the Referral Program Terms and the disclosure guidance. RedDine generates your unique referral code and link straight away. Joining is free, there is no minimum, and you are never obliged to refer anyone once you have your link.

How much can I earn, and what does the restaurant get?

Rewards run up to $500 for a qualifying Business-plan referral and up to $200 for a Pro-plan referral, paid across the months the restaurant stays subscribed. Referred restaurants get 15% off an eligible Business or Pro subscription for their first 12 months. Your referral dashboard always shows the current amounts, and the Referral Program Terms set out the exact conditions.

When does a reward become payable?

Rewards are earned on successful subscription payments, never on sign-up alone. Each reward is then held until the next payment from that restaurant clears, so the most recent payment is always past its refund and chargeback window before anything is paid out. Your dashboard shows what is held, what is confirmed, and what has already been paid.

How and when do I get paid?

Payouts run through Stripe Connect. Stripe collects your identity, tax and bank details directly and delivers the payment, so RedDine never asks you for bank account numbers or tax identifiers. You do not need any of this in place before you refer anyone \u2014 rewards keep accruing either way \u2014 but your Stripe account must be verified and payouts-enabled before a reward can be paid. Set it up whenever you like from the Payouts section of your referral dashboard.

Do I have to tell the restaurant I might earn a reward?

Yes. You agree to clearly disclose that you may earn a referral reward whenever you share RedDine with a restaurant. It is part of the terms you accept when you join, and honest introductions are the point of the program.

Which restaurants qualify for a referral?

The restaurant must be new to RedDine and must enter your code when it creates its business account. The discount does not apply to existing paid customers or to retroactive claims, and attribution can expire if someone visits your link but does not finish onboarding within the attribution window. Refer & Earn currently runs in the United States on USD subscriptions only.

How is my data used?

Your dietary preferences and browsing history are used to personalize recommendations. We use AI to process this data but don't share personal information with third parties for marketing. See our Privacy Policy for complete details.

Is my allergy information secure?

Yes. Your allergy and dietary data is encrypted and stored securely. It's only used to provide personalized warnings and recommendations. We never share this sensitive information with restaurants or third parties.

Can I delete my data?

Yes. You can delete your account and all associated data from Profile > Settings. You can also selectively clear your dietary preferences, browsing history, or feedback at any time.

Does RedDine use AI?

Yes, extensively. We use AI for menu text extraction, ingredient analysis, dietary classification, dish image generation, and personalized recommendations. AI-generated content is always marked with a ✨ indicator. See our Privacy Policy for details on how AI processes your data.

A restaurant menu is missing or incorrect

If you notice missing or incorrect menu information, please contact us at contact@reddine.com with the restaurant name and details. Restaurant owners can also claim their business to update menus directly.

I can't join a Group Session

Make sure you have the correct session code and that the session is still active. Sessions expire after the host ends them or after 24 hours of inactivity. Try asking the host to share a new code or QR.

The app isn't showing my location

Check that location permissions are enabled for RedDine in your device settings. On iOS, go to Settings > Privacy > Location Services. On Android, go to Settings > Apps > RedDine > Permissions.

How do I report a bug or issue?

Please email contact@reddine.com with a description of the issue, your device type, and any screenshots if possible. We typically respond within 24-48 hours.

Browse restaurant menus or learn more about RedDine.